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When you visit our website, use our services, or interact with our communications (quote request form, satisfaction survey, newsletter), we may collect the following types of information:
Automatically collected data
Some data are collected automatically when you browse our website or interact with our digital content:
Manually collected data (non-automated)
This information is provided directly by you, for example when completing a form or communicating with our team:
Your data is used solely for the following purposes:
Improving our products, services, and your user experience. We do not sell, rent, or share your data without your explicit consent.
We share your personal information with trusted third parties, only to the extent necessary to deliver the agreed services.
These may include consultants, providers, or subcontractors who support our activities, such as hosting or operating our website and services, data collection and analysis, fraud detection, or any other activity related to the improvement and proper functioning of our services.
These partners are contractually committed to protecting the confidentiality of your information and to using it solely for the purposes for which they assist us.
The shared data may include:
These third parties only have access to the information strictly necessary for the performance of their services, and they are required to maintain the confidentiality and security of your data.
Upon request, you will be informed of the personal information collected, the categories of people who have access to this information within the company, the third parties who have access to your data, as well as the retention period.
We may disclose your personal information:
OLIJEL takes the protection of personal information very seriously. We implement physical, administrative, and technical security measures to prevent loss, theft, or unauthorized use. All data transmitted is protected by secure connections and encryption systems.
However, no method of transmission or storage on the Internet is completely secure. In the event of an incident, we will comply with applicable data breach notification laws and make every effort to mitigate potential risks, including consequences related to the identity or financial situation of the individuals concerned. Upon destruction, we ensure that no unauthorized person can access the data.
We work with service providers located in Quebec, elsewhere in Canada, as well as abroad. As a result, your personal information may be stored or processed on servers outside your province or country of residence.
Personal data may be kept in OLIJEL’s administrative offices (for example, in paper form in secure areas), in our internal IT systems, or within the infrastructures of our service providers. Such data may be subject to the laws applicable in the jurisdictions where it is processed, meaning it may be accessed by government authorities under local laws.
When data is transferred outside Quebec or Canada, we ensure that it is done in compliance with applicable laws, particularly with respect to the collection, use, disclosure, and retention of personal information.
Before disclosing personal information outside Quebec, a privacy impact assessment will be conducted to ensure that appropriate protective measures are in place.
This assessment will consider the sensitivity of the information, the purposes for which it is used, the contractual safeguards implemented, as well as the legal framework of the recipient province, state, or country. If the assessment reveals that the information will receive adequate protection, the disclosure may proceed.
You will be informed of the disclosure of your information to entities located outside Quebec, in accordance with legal requirements.
OLIJEL is committed to complying with applicable laws regarding the protection of minors’ privacy. We do not knowingly collect or use personal information from children under the age of 17 without first obtaining verified consent from a parent or legal guardian.
If we wish, in a specific context, to collect data from minors under the age of 14, we will ensure that such consent is obtained in accordance with applicable laws.
If we discover that personal information has been provided by a child under the age of 14 without parental consent, this data will be deleted as soon as possible. If you believe that a child has provided us with such information, we invite you to contact our Data Protection Officer so that we can take appropriate action.
In accordance with Law 25, you have the right to:
Any request regarding access, modification, deletion, or withdrawal of consent must be made in writing and addressed to the person designated as responsible for the protection of personal information.
In addition, any request must be initiated by the individual concerned, unless otherwise provided by law.
All requests will be processed within 30 days of receiving the notification.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, meeting legal obligations, or managing our business activities.
The retention period varies depending on the nature of the data and its use. At the end of this period, or if a client requests the closure of their account, the data will be deleted, destroyed, or anonymized, unless the law requires it to be kept for a longer period.
Upon written request and within the limits provided by law, you may exercise your right to have your personal information deleted from our systems.
When you visit our website, cookies may be stored on your device. These are small text files that allow us to recognize your browser during future visits and remember certain preferences.
We also use invisible pixels (or web beacons), small images embedded in a webpage, email, or application, which help us improve our services by collecting anonymous statistical information about the use and performance of our content.
The information collected may include:
Cookies are used to:
We may also use third-party cookies to track site usage or display ads on other platforms.
You can refuse or delete cookies by adjusting your browser settings. However, please note that some site features may not function properly if you disable them.
Our Marketing Coordinator, Maude Combary, has been appointed as the Privacy Officer at OLIJEL. The officer is responsible for managing requests related to the protection of personal information and ensuring their security.
You may contact her for any questions regarding your data at the following address:
Name: Maude Combary
Title: Marketing Coordinator
Email: info@olijel.com
This policy may be updated at any time to reflect legal changes or adjustments in the way we collect, use, or protect your data.
The effective date will be indicated at the top of the page. Any modification (whether significant or not) to the privacy policy will be published on the website.
We recommend reviewing it regularly. In the event of a significant change, we may notify you by email.
